How to Actually Get in Front of Customers
One of the most fundamental requirements to be a great Product Manager is getting outside the four walls of your office and engaging with your market, your prospects, and your customers directly....
View ArticleINVEST in Your User Stories!
I’ve touched on User Stories on several occasions, my favorite being Why Your User Stories Suck! Today I’m here to share with you a very common, yet very commonly overlooked, way to check each and...
View Article“Humans Are Hard…”
Never have I heard a better description of the challenge that faces Product Managers than a quote that I overheard at this year’s ProductCamp Seattle — “Humans are hard…” spoken by none other than my...
View ArticleThe Challenges of Predicting Future Behavior
One of the ongoing challenges that we face as Product Managers is that we’re primarily charged with predicting customer and user behavior. We’re constantly asked to come up with new ideas, new...
View ArticlePM 101 – Working With Service Teams
It’s been awhile since I’ve posted one of my “PM 101” articles, so I figured with 2017 just kicking off now is as good a time as ever! Past articles have focused on marketing, sales, and design teams,...
View ArticleHow Accepting Uncertainty Drives Successful Teams
If you’ve been reading this blog for awhile, you’ve probably noticed that accepting uncertainty is a a recurring theme when it comes to Agile and agility. While it’s never stated outright as a “value”...
View ArticleSilence is a Tool — Use it Effectively!
While Product Managers have a great many tools in their belt to use when working internally with stakeholders or externally with customers, there’s one tool that seems to elude so many of us. That...
View Article10 Questions: Jay Stansell of the Product Coalition
At some point in my meanderings online, I heard tell of a Slack channel that had been set up for Product Managers to engage with each other and discuss topics of concern to those in the profession....
View ArticleBuild for the Novice, Enable the Expert
I’ve been working on B2B solutions for a very long time (dating almost all the way back to the turn of the millennia), and in that time I’ve come to realize that far too many applications try to be...
View Article10 Questions: Tricia Cervenan
One of the things that I love about the Product Management community here in Seattle is how close-knit we are, so when I reached out to Tricia Cervenan, a fellow Product Manager and General Assembly...
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